Frequently Asked
Questions

  • Managing Your Account
  • Payment and Billing
  • Compatibility
  • Crisis Support Hotline Help Center
Managing Your Account

Sign Up

Sign Up is easy! Click the “Sign Up” link, located just underneath the Sign In button. Fill in the required username, email, and password boxes. Afterwards, tap “Submit”, and you’re ready to go!


Logging In, Logging Out

Navigate to the “Profile” icon (*display the icon) located on the bottom right of your screen. This will take you to your Profile page. To log out, click on the “Settings” icon (*display icon), located in the top portion of your Profile. From there, you will see a “Log Out” bar — when clicked, it will log you out of your Yodelay profile, and bring you to the Sign In page. You can log in to your profile from this Sign In page.


How Do I Change My Name?

Navigate to the “Profile” icon (*display the icon) located on the bottom right of your screen. This will take you to your Profile page. To change your profile photo, click on the ‘Edit Profile’ button at the top of your profile. From there, you can customize many aspects of your profile, including your name!


How Do I Change My Profile Photo?

Navigate to the “Profile” icon (*display the icon) located on the bottom right of your screen. This will take you to your Profile page. To change your profile photo, click on the ‘Edit Profile’ button at the top of your profile. Then, click on the “camera” icon, and set your Profile image!


How do I turn on access to Phone Contact for Yodelay?

Yodelay’s access to your phone’s contacts can be turned on/off through the iPhone Settings application*. Navigate to the Settings app, scroll down until you find “Yodelay”, and handle access permissions from there by toggling them on/off.

*Unfortunately, this capability is unavailable for Android users.


How do I turn on/off access to Camera/Photo for Yodelay?

Yodelay’s access to your phone’s Camera/Photos can be turned on/off through the iPhone or Android Settings application. Navigate to the Settings app, scroll down until you find “Yodelay”, and handle access permissions from there by toggling them on/off.


Creating a Group

Navigate to the “group” icon (*display the icon) located on the bottom of your screen. This will take you to all of the groups that you are currently a member of. To create a group, click on the ‘+’ icon on the top of the screen. Fill out a name and your privacy settings, and tap “Create” to officially create the group. Now you can customize the profile!


Customize a Group Profile

If you are the Admin for a Group, you can customize the Group’s profile! Navigate to the “information” icon (*display the icon) located in your Group’s main page. From there, you will be directed to the Group Info page. You can edit the information of the Group profile by tapping “Edit” in the top right corner to change the Group profile picture, name, a description, and more!


Reporting a Post or Direct Message

To report a post, click on the “three dot” icon (*display icon) located on the post. From there, click “Report This Post”. To report a direct message, hold down on the message for a few seconds, until a “Message Options” menu is displayed. From there you can “Report This Message”.


Delete Your Account

Navigate to the “Profile” icon (*display the icon) located on the bottom right of your screen. This will take you to your Profile page. To log out, click on the “Settings” icon (*display icon), located in the top portion of your Profile. From there, you will see a “Delete Account” option — when clicked, you will get a confirmation (just in case your finger slipped!) If you still want to continue to delete your account, tap “Yes, Delete My Account”.

Payment and Billing

How does Yodelay get paid?

You’re probably wondering how we keep the lights on, yeah? I get it. We don’t run ads, and we don’t sell data. So how are we racking in the bucks? Through our subscription business plan! The users that really love our app have gone all-in, and want to take part in more than the three free groups that you get with the free membership. They’ve decided that our social experience is totally worth the 99 cents.


Yodelay’s Free Subscription

Basically a free trial, but for life! Here’s your chance to try out what we offer, and see if this social experience is the right vibe for you and your friends. No strings attached – we want you to feel just as jazzed about this app as us. If you’re not, no harm done! But, if you love it, spread the love 🙂


How Yodelay uses your credit card for automatic payments

Each Post has a Reaction Bar added to it. The Reaction Bar let’s you easily react to a Post by adding a “Like”, an emoji reaction or a comment.


How do I see who added a Reaction to one of my Posts?

Just like every other app! Apple and Google Play both have payment plans that are directly connected to Yodelay. We don’t store or process your credit card information, but if you sign up for the subscription service, you get signed up for automatic payments that get drawn from the card you have linked to your app store account.


Compatibility

Is Yodelay compatible with my device?

Yodelay is compatible with iPhones and Androids. We’re still in development for iPads and web browsers. Stay tuned 🙂


Is Yodelay available on other platforms?

Currently, we have made the social app available to mobile only. However, we are in the development of other platforms (like web browsers and iPads). Stay tuned!


Crisis Support Hotline Help Center

The Yodelay community cares for each other, and can be a place where people facing difficult issues such as eating disorders, cutting, or other kinds of self-injury come together to create awareness or find support. We try to do our part by providing education in the app and adding information in the Help Center so people can get the help they need.

The information contained in this Help Center is for educational and informational purposes only and is not intended as health or medical advice. Always consult a physician or other qualified health provider regarding any questions you may have about a medical condition or health objectives.


Mental Health and Suicide Hotlines

National Suicide Prevention Hotline — 1-800-273-8255

The National Suicide Prevention Hotline fields calls 24/7 for anyone with suicidal thoughts or who are in crisis. They offer help for Spanish-speakers and anyone who is deaf or hard of hearing.

Their website also offers many resources to get help for yourself or someone you know.

Crisis Text Line — Text Hello to 741741

Crisis Text Line handles messages about suicidal thoughts, abuse, sexual assault, depression, anxiety, bullying and more. It’s entirely text-based, which makes it easy for anyone who doesn’t feel comfortable or safe talking on the phone to use it.

You can text 741741 in the US or UK (686868 in Canada). You’ll be matched with a volunteer counselor, who is supervised by a licensed, trained mental health professional.


Crisis Hotlines for Kids and Teens

YouthLine Text teen2teen to 839863, or call 1-877-968-8491

YouthLine provides a safe space for children and adults ages 11 to 21, to talk through any issues they may be facing, including eating disorders, relationship or family concerns, bullying, sexual identity, depression, self-harm, anxiety and thoughts of suicide.

Childhelp National Child Abuse Hotline 1-800-422-4453

For issues related to child abuse, Childhelp connects you with a professional counselors to help in a crisis, and provide information on how to get help. They offer phone support in 170 languages.


Domestic and Sexual Violence Hotlines

National Domestic Violence Hotline — 1-800-799-7233

Anyone who is experiencing domestic violence and/or abuse, plus anyone concerned about a friend, family member or loved one can call the National Domestic Violence Hotline (NDVH) 24 hours a day, seven days a week. They offer support in more than 200 languages, and offer a confidential, secure online chat.

National Deaf Domestic Violence Hotline — 1-855-812-1001

The National Deaf Domestic Violence Hotline is a spinoff from the NDVH specifically for Deaf and Hard of Hearing individuals. You can get help over email, or talk via video call to a trained counselor.

RAINN — 1-800-656-4673

RAINN’s (Rape, Abuse & Incest National Network) hotline is for anyone who’s experienced sexual abuse or assault.

When you call their main hotline, you’ll be connected with someone at a local organization in your area who can provide live support and direct you to additional resources.


LGBTQIA+ Community Hotlines

The Trevor Project — 1-866-488-7386 or text START to 678678

LGBTQIA+ kids and teens can reach out to The Trevor Project for support during a crisis, if they are feeling suicidal or need a safe space to talk about any issue. You can also chat via their website or by texting START to 678678.

Trans Lifeline — 1-877-565-8860

The Trans Lifeline provides support specifically for transgender and questioning callers, run trans people. They provide support during a crisis and can also offer guidance to anyone who is questioning their gender and needs support.

The hotline is available between 7 a.m. and 1 a.m. PST (9 a.m. to 3 a.m. CST or 10 a.m. to 4 a.m. EST). But, operators are often available during off-hours, so no matter when you need to call, you should.

A few other LGBTQIA+ helplines that offer support, but not necessarily crisis intervention:

  • LGBT National Hotline — 1-888-843-4564
  • LGBT National Youth Talkline — 1-800-246-7743
  • LGBT Senior Hotline — 1-888-234-7243

Drug or Alcohol Abuse Hotlines

If you are experiencing any kind of emergency situation related to drug or alcohol use, you should call 911 or your local emergency line.

SAMHSA National Helpline — 1-800-662-4357

If you are struggling with addiction or are concerned about a loved one’s alcohol or drug abuse, you can contact the hotline for the Substance Abuse and Mental Health Services Administration. This US government agency offers support and information about treatment and recovery.




QUESTIONS?

Please reach out with any questions through our contact form. We are happy to support as best we can!

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